1. Issue of Single Ticket
1.1. The issue of a single ticket and subsequent access to the “G. Karaiskakis” Stadium are subject to the Terms and Conditions of Entry as defined by the regulations of the Hellenic Football Federation (EPO), Superleague 1, FIFA, UEFA, as well as the decisions of State bodies regarding measures for the prevention of violence and measures for dealing with the Covid-19 pandemic and access to grounds.
1.2. Tickets are intended for use only by holders of the Olympiacos SFP “Fan Card” and the Fan Card under art. 4 of JMD 229157/12877/1280/236. By submitting an application for a ticket and/or using it, the Applicant declares and guarantees that he/she is the holder of an Olympiacos SFP “Fan Card”, a Fan Card under abovementioned JMD as well as any Certificates provided by the decisions of the competent Authorities, and undertakes to present them, if so asked by the FC during the season or if required following decisions taken by competent State bodies. OLYMPIACOS FC reserves the right to request more conditions to be met for the use of the ticket if so required following decisions taken by competent State bodies, especially with regard to the COVID-19 pandemic. If the above statements prove to be inaccurate or the ticket holder refuses to disclose relevant documents to the FC upon request, OLYMPIACOS FC may dispossess the ticket without right of compensation.
1.3. By purchasing and/or accepting and/or holding a ticket and/or by using a ticket to gain access to the “G. Karaiskakis” Stadium, the holder: (a) certifies to have read, understood and accepted, and (b) agrees to be bound by and comply with these Terms & Conditions of Entry.
2. Entry to the Ground
2.1. Without prejudice to more detailed specifications mentioned herein, a ticket is valid for all fixtures of the Olympiacos FC First Team at the “G. Karaiskakis” Stadium and solely for the season 2023–2024. These “Terms and Conditions of Entry” do not constitute or imply any right of the holder to take the seat stated on the Ticket or to attend any match (in both the regular or play-off season) in the same or following season.
2.2. Without prejudice to the provisions of the Law and resolutions by competent State bodies regarding the adoption of preventive measures against violence, access to grounds and mitigation measures against the Covid-19 pandemic, a Ticket allows the holder to watch the match from the seat mentioned in the Ticket. In case of venue change due to disciplinary sanctions or any other reason, all rights of the holder are transferred –as far as conditions allow and in order of priority in case of limited capacity– to the ground where the team is going to perform.
2.3. In the event of an OLYMPIACOS FC match(es) held behind closed doors either due to the Covid-19 pandemic or due to club being sanctioned or for any other reason, OLYMPIACOS FC bears no responsibility to compensate the ticket holder.
2.4. The FC cannot guarantee that a Match will take place at a specific time or on a specific date and will have no responsibility whatsoever for any change in a match date or time. The FC reserves the right to reschedule any match in accordance with the schedule determined by the organising authority of each competition (Superleague 1, EPO, UEFA) without notice and without any liability whatsoever. The FC recommends that a Ticket holder should visit the FC website on a regular basis to check the latest match dates and times.
2.5. OLYMPIACOS FC may, at its sole discretion and without any penalty, either change the seat stated on the ticket (at the time of its purchase) by granting a different seat within the same stand, or not allow entry to the ground, in the event that restrictions are imposed by law, or specific health conditions regarding the right of access to the grounds or any change regarding the percentage of fans allowed to enter the grounds in fixtures of domestic and international competitions, and for as long as these restrictions last. The FC may provide compensatory benefits to ticket holders who will be deprived of the right to enter the ground for reasons due to restrictions in response to the Covid-19 pandemic, either within the 2023/2024 season or the next season.
3. Use of a Single Ticket
3.1. Α Ticket is personal and for exclusive use and any kind of resale or free granting thereof is prohibited.
3.2. It is forbidden to the ticket holder to make it directly available to any third party, even if the latter legally holds a valid Fan Card under the JMD of par. 1.2.
3.3. Access to the ground with the Ticket may not be used (nor is authorized in any way) for advertising and/or promotional purposes (including lotteries, competitions, etc.) or other commercial purposes without written permission by the OLYMPIACOS FC.
3.4. The ticket holder is responsible to keep and preserve the ticket issued to him/her by OLYMPIACOS FC. In case of theft or loss of the ticket, he/she must declare said theft or loss before the start of the match with a written declaration-application to the Ticket Handling Department of OLYMPIACOS FC in order to cancel the ticket and in accordance with the procedure set by OLYMPIACOS FC each time. In case of an attempted use of a ticket already declared as lost, it will be removed and destroyed by OLYMPIACOS FC employees. This procedure will also be followed in case of loss or theft of the fan card.
3.5. In case of ticket loss and following relevant declaration, a ticket re-issue will only be allowed once.
3.6. Tickets purchased from third parties or anyone other than OLYMPIACOS FC that holds the exclusive right to sell tickets, are considered invalid and their holders will not be allowed to enter the ground. Unauthorised sale or distribution or use of a Ticket may amount to a criminal offence pursuant to applicable law. The FC will inform the Police in case it is established that a Ticket has been illegally sold or distributed. The information to be provided to the Police may include true holder’s personal data, information about the infringement and said ticket(s) purchase (including payment details) in order to identify the offenders and prevent riots during matches.
3.7. Any Ticket acquired or used in violation of the Terms and Conditions of Entry, as defined by the provisions of the sports legislation in general and State decisions, indicatively and not restrictively regarding measures of prevention against Violence or the entry of fans into grounds in the context of the Covid-19 pandemic, will be cancelled automatically without penalty for the FC and all rights arising from this Ticket will be cancelled.
3.8. Any person seeking to use a Ticket in violation of the Terms and Conditions of Entry in order to enter the Ground or remain in the ground during a Match may be denied entry or be expelled from the Ground for the specific Match and/or have his/her Ticket cancelled. In case of Ticket cancellation in accordance with these terms, no money will be refunded to its holder. The FC further reserves its right to take any legal action against any person it deems appropriate in relation to the above matters, including claims for loss of profits resulting from unauthorised use of the Ticket.
3.9. A ticket holder leaving the Ground at any time on the Matchday will not be entitled to return to the Ground unless the FC expressly approves (at its sole discretion) such re-entry.
3.10. The use of a child ticket by an adult is strictly prohibited. In case of attempted entry, the ticket will be dispossessed and cancelled by the FC without the latter being obliged to return the ticket or its value in whole or in part; it is agreed hereby that its value will be forfeited in favour of the FC as a minimum penalty clause without prejudice to any other rights of the FC.
4. Obligations of the holder – Prohibition of entry
4.1. When entering the premises, it is possible that a physical check, as well as an identity check, take place. For this reason, the ticket must indispensably be accompanied by the Fan Card under the aforementioned JMD, identity card or passport or residence permit, as well as Vaccination or Recovery Certificate, if required at the time of a match in accordance with the applicable legislation. The FC is obliged to prohibit entry to the ground should the above documents be not provided. OLYMPIACOS FC reserves the right to request more conditions to be met for access to the sports premises if required by the decisions of the competent State bodies.
4.2. Bringing into the sports premises any object that may be used in acts of violence (fireworks, flares, alcohol, etc.) is forbidden.
4.3. Any object prohibited to bring in and use within the Ground by law, regulations and decisions by the OLYMPIACOS FC administration will be seized and destroyed in case of attempted introduction thereof in the Ground. In case of violation of the above or other illegal behaviour by the holder within the Ground, as well as violation of the terms of this contract, OLYMPIACOS FC reserves the right to prohibit the holder of the right of entry and to dispossess the season ticket without having to refund its value in whole or in part, which is agreed from now on to be forfeited in favour of the FC as a minimum penalty clause without prejudice to any other rights of the FC.
4.4. The following are prohibited in the Ground: a) possession and consumption of alcohol, as well as any other illegal substance, b) use of flags, banners, signs with political, commercial, advertising, racist, abusive or other content demeaning to a third party’s personality and ethics, c) anti-national, racist and generally abusive slogans, d) video and radio footage or in any other way the transmission and description of the match, e) throwing any object to the ground that may cause injury, damage, anxiety or inconvenience to people or property without legal authority or justification.
4.5. A Ticket holder fully and unequivocally accepts:
4.5.1. All restrictions and controls for smooth entry and stay in the Ground, among which to undergo control via metal construction-enabled access control gate for individual fans (turnstiles).
4.5.2. Mandates and instructions by designated bodies to maintain safety and order in and around the Ground.
4.5.3. Recording of his/her stay, movement and behaviour within the ground performed by a Hellenic Police-operated closed circuit security system.
4.5.4. The Stadium regulation concerning fans behaviour on the premises and the sanctions provided for therein; and
4.5.5.Regulations and provisions of football administrative bodies.
4.5.6. To comply with applicable legislation pertaining to the Fan Card as specified in the JMD under art. 1.2, to present all necessary documents and information for its issuance and any renewal thereof required by law, to pay all statutory costs for the Card’s issuance, to carry it with him/her upon entry in the sporting facilities; otherwise, his/her entry may be denied.
4.6. Any ticket holder who, through his inappropriate, unsportsmanlike or illegal behaviour, causes damage or wear to, or destroys assets owned, used, possessed or operated by Olympiacos FC, and/or the stadium owner, or the imposition of disciplinary/ administrative penalties and measures against Olympiacos FC in accordance with the applicable sports or other legislation, will be individually liable to full compensation and remedy for any damage, whether positive, consequential or future, caused to Olympiacos FC and/or its associated companies and natural or legal persons.
4.7. The FC may conduct security investigations where it has reason to believe that any of the breaches referred to in Section 4 have either occurred or may occur.
4.8. The FC respects the principles of equality and diversity and it is important for all club supporters to share these principles. A ticket holder has to abstain from all types of behavior that is racist, homophobic or abusive, as well as of any biased attitude, including but not limited to making any discrimination (on the grounds of e.g., age, gender, color, origin, religion, sexual orientation etc.).
4.9. In case of an ascertained violation of the provisions of Paragraph 4, the FC reserves the right to remove the ticket from the holder without any obligation to compensate.
5. Photo/Video-recording
5.1. Ticket holders entering the Ground acknowledge that photographs and/or audiovisual recordings (and/or photographs that may be taken from inside the ground) may also be used, indicatively and not restrictively, in the television coverage of the match and/or for the purposes of promotion, education, or marketing by the FC or others (including commercial partners and associated TV stations or pay channels), and that the use of a ticket to enter the ground constitutes consent for such use.
5.2. All Ticket holders acknowledge that any match the Ticket has been purchased for is a public event and that their presence and actions within and around the Stadium where a match is held are of a public nature. Therefore, they will have no expectation of privacy regarding their presence or conduct during the matches.
5.3. No portable devices for recoding audio, video or other footage are allowed in the Ground. Mobile phones and other mobile devices are allowed in the Ground AS LONG AS (a) they are used solely for personal and private use (which, to avoid any doubts, does not include collection, recording, distribution, broadcast, publication, projection, sharing or any other way of communicating any type of material for any commercial purpose), and (b) the output of said recording is not posted or distributed in any other way to third parties. Including and not limited to social media and/or websitesCollection and/or broadcast and/or production and/or dissemination of any kind of information or data pertaining to the match progress, or any type of audio, video or audio-visual recording (be it using electronic devices or any other way) for any type of activities that involve gambling, lotteries or other commercial purposes not approved beforehand by the FC and/or Superleague 1 or other purposes in violation of contractual terms and condition in partnerships, is strictly forbidden. Mobile phones may be used solely for personal use. In case of proven infringement of both these terms and conditions, the FC may drive said offenders off the ground.
6. Exemption from Liability
6.1. The FC and KARAISKAKIS S.A. and their Officers or Employees will not be responsible for:
(i) any loss, damage or injury to a Ticket holder or to any property belonging to the Ticket holder in or around the Ground or the parking areas, arising from any cause. Ticket Holders bear full responsibility for the protection of their personal belongings.
(ii) any losses resulting from any cancellation, postponement or re-scheduling of a Match in accordance with paragraph 2 including any indirect loss or damage (such as but not limited to travel/accommodation costs).
6.2. The FC will not be responsible for any problems and/or restrictions in attending the Match caused by (i) the exact position of the Ticket seat and/or (ii) the behaviour of the other spectators.
7. Surveillance of premises
7.1. The area of the premises where the FC competes is electronically monitored by the Hellenic Police for the prevention of and dealing with acts of violence and criminal offences in general, according to JMD 229158/12878/1281/237 (Government Gazette B issue 1802, 20-08-2015).
7.2. Use and operation of electronic surveillance systems lie exclusively within the Hellenic Police in its function as Controller in accordance with the above JMD.
8. General Terms
8.1. Partial of full invalidity of any provision in these Terms & Conditions will not compromise or affect the remaining Terms, which will continue to apply in full.
8.2. Any delay or omission by the FC to exercise any right provided by these Terms or by law will not be construed to be a waiver thereof.
8.3. The FC reserves the right to amend these Terms from time to time and post said amendments on the FC website if they substantially affect the holder’s rights as a consumer.