OLYMPIACOS FC
TERMS & CONDITIONS FOR THE ISSUANCE AND USE OF TICKETS
Definitions
Purchaser:
The natural or legal person who acquires Ticket(s) for matches of the Club.
Database:
The database maintained by Olympiacos FC containing the details of Ticket Purchasers for the Club’s matches.
Stadium:
The “G. Karaiskakis” Stadium or any other stadium used by the Club for its home matches in competitions (domestic or international) in which the Men’s Team (First Team) participates, including the surrounding areas within the ticket control checkpoints.
National Communication Registry (EMEP):
The digital central database of the Greek State, linked to the gov.gr wallet and, more generally, to gov.gr services, where the contact details of registered users are recorded and verified for identification and communication purposes.
Ticket:
Tickets, whether Season Tickets or Single-Match Tickets, issued by Olympiacos FC for home matches in competitions (domestic or international) in which the Men’s Team (First Team) participates. This also includes single-match tickets made available by Olympiacos FC to its supporters for away matches in competitions (domestic or international) in which the Men’s Team participates.
Away Matches:
Matches of the Club in domestic and international competitions in which Olympiacos FC is not the home team, or which are held at neutral venues (e.g. Greek Cup Final).
Corporate Ticket:
A Season Ticket issued by the Club in the name and on behalf of any legal entity (company, association, organization, etc.).
Messaging Applications (messaging apps):
Applications such as WhatsApp, Viber, as well as any other similar application in which the Club may operate in the future (e.g. Signal, Telegram, etc.).
Electronic Platform:
The ticketing platform used by Olympiacos FC for the sale and distribution of match tickets.
Website: The website www.olympiacos.org
Stadium Regulations:
The “Stadium Regulations” of the “G. Karaiskakis” Stadium, as published on the Club’s website.
Fan Card:
The Fan Card issued annually by the non-professional association “Olympiacos CFP (OSFP)”.
Holder:
The end user of the Ticket or Invitation who is identified via the gov.gr wallet and uses the ticket or invitation to attend a match.
Social Media:
The currently known social media platforms (Facebook, Instagram, TikTok, X, Threads, LinkedIn, etc.), as well as any others that may emerge in the future.
Video & Content Platforms:
YouTube, as well as any other similar platform in which the Club may operate in the future.
Club Privacy Policy:
The “Privacy Policy” of Olympiacos FC, as published on the Club’s website.
Invitations:
Complimentary tickets issued by the Club either to its sponsors or to meet other obligations or needs.
Gov.gr Wallet:
The official digital application of the Greek State, linked to the National Communication Registry (EMEP), which allows the holder to store key documents in digital form, with legal validity equivalent to their physical versions.
1. Issuance of Ticket
1.1. The acquisition of a Ticket (or Invitation) and the subsequent access to the Stadium are subject to the Terms & Conditions of Entry and the “Stadium Regulations” (see HERE), as well as to the regulations of the Hellenic Football Federation (HFF), Super League 1, FIFA, UEFA, the applicable legislation in force from time to time, and the decisions of the State authorities regarding measures for the prevention of violence and, in general, access to stadiums. Specific provisions may apply to Tickets for the Club’s Away Matches.
1.2. The Purchaser acknowledges that, in order to acquire a Ticket, they must register in the Database and/or on the Electronic Platform and provide the required information therein.
1.3. Tickets are, in principle, electronic, are identified by means of the Gov.gr Wallet app in accordance with applicable legislation, and are intended for use only by holders of a “Fan Card.” By purchasing and/or using a Ticket, the Purchaser and/or the Ticket Holder declares and guarantees that they are registered in the “National Communication Registry (EMEP),” are users of the Gov.gr Wallet application, hold a “Fan Card,” as well as any other documents that may be required by decisions of the competent authorities (e.g. health authorities, etc.), and undertake to present them if requested by the Club during the season or as required by decisions of the competent State bodies.
1.4. The Ticket Holder is obliged to comply with all requirements of the applicable legislation, as in force, noting that Olympiacos FC does not issue the Ticket itself but rather provides the corresponding purchase code, which is activated upon its registration in the Gov.gr Wallet. By identifying the Ticket in the Gov.gr Wallet, the Ticket Holder consents to the processing of their personal data by the Club, as recorded in the EMEP and transmitted from the Gov.gr Wallet to the Club.
1.5. Olympiacos FC bears no responsibility for the use of the Gov.gr Wallet by the Ticket Holder or for any malfunction of the Gov.gr Wallet or of any other application that may be implemented by the Greek State in relation to stadium entry.
1.6. Olympiacos FC reserves the right to amend these Terms in compliance with applicable legislation or due to unforeseen changes in circumstances and exceptional situations within the meaning of the law (Article 388 of the Greek Civil Code), for as long as required, without any obligation to compensate Ticket Holders. If the above declarations prove to be inaccurate, or if the Purchaser or the Ticket Holder refuses to provide the relevant documents to the Club when requested, Olympiacos FC may cancel the Ticket without any right to compensation.
1.7. The Purchaser acknowledges that the Club may impose time limits for completing a purchase in cases of high demand. The Club bears no responsibility for any inability to complete a transaction either outside the specified time limits or due to external factors (e.g. technical errors of banking systems, etc.).
1.8. By purchasing and/or accepting and/or holding a Ticket or Invitation and/or using a Ticket or Invitation that grants access to the Stadium, the Purchaser and/or the Holder:
(a) confirms that they have read, understood, and accepted these Terms; and
(b) agrees to be bound by and comply with these Terms and the “Stadium Regulations,” as in force from time to time.
1.9. The Club may also issue Corporate Tickets. In such cases, these Terms apply both to the legal entity acquiring the Ticket and to the natural persons using it, subject to any more specific provisions set out herein.
1.10. Specifically for Season Tickets, subject to any more specific terms stated herein, a Season Ticket is valid for all matches of Olympiacos FC’s First Team at the “G. Karaiskakis” Stadium and only for the specific season for which it is issued. These Terms do not constitute or imply any right of the Purchaser to retain the seat indicated on the Season Ticket or to attend any match in any subsequent season.
2. Use of Ticket
2.1. The Ticket is nominative, personal, and for the exclusive use of its Holder. Any form of resale (subject to clause 2.11) as well as any free transfer is strictly prohibited.
2.2. Access to the Stadium using a Ticket may not be used (nor may any authorization be granted for such use) for advertising and/or promotional purposes (including raffles, competitions, etc.) or for any other commercial purposes without the prior written consent of Olympiacos FC.
2.3. The Purchaser and/or the Ticket Holder is responsible for the safekeeping and proper maintenance of the Season Ticket issued to them by Olympiacos FC.
2.4. Tickets acquired from third parties or from anyone other than Olympiacos FC shall be considered invalid, and their holders will not be permitted entry to the Stadium.
2.5. The unauthorized sale or use of a Ticket constitutes a criminal offence and entails criminal and administrative sanctions in accordance with applicable legislation. The Club will notify the Police if it is established that a Ticket has been sold or distributed unlawfully. The information provided to the Police may include personal data of the Purchaser and/or the Holder, details of the violation, and information relating to the purchase of the Ticket(s) (including payment details), in order to identify offenders and prevent incidents at matches.
2.6. Any Ticket acquired or used in violation of these Terms, as well as the provisions of sports legislation in general and decisions of the State (indicatively and not exhaustively) regarding measures for the prevention of violence, shall be automatically cancelled without compensation to the Club, and all rights arising from such Ticket shall be nullified.
2.7. A Ticket Holder who leaves the Stadium at any time on the day of a Match shall not be entitled to re-enter, unless Olympiacos FC expressly approves such re-entry at its sole discretion.
2.8. The issuance of a Ticket to a minor is permitted only on the condition that a Season Ticket is simultaneously purchased by a person exercising parental responsibility.
2.9. The use by an adult of a Ticket that has been identified in the gov.gr wallet for use by a minor is strictly prohibited. In the event of an attempted entry in this manner, the Ticket shall be cancelled, and the Club shall have no obligation to reissue it or refund its value, in whole or in part. It is hereby agreed that such amount shall be retained by the Club as a minimum contractual penalty, without prejudice to any other rights of the Club.
2.10. Any person attempting to use a Ticket in breach of the Terms and Conditions of Entry in order to gain access to the Stadium, or to remain within it during a Match, shall be treated as unlawfully holding the Ticket or unlawfully entering the Stadium. Such person may be denied entry to the specific Match or any future match, or may be removed from the Stadium during the Match, and/or their Ticket may be cancelled. In particular, for Season Tickets, in the event of cancellation in accordance with these Terms, no refund shall be made to the Purchaser for any remaining unused period.
2.11. The Club further reserves the right to take any legal action it deems appropriate against any person in relation to the above matters, including reporting to the police authorities and initiating legal proceedings for damages and loss of profits arising from the unauthorized use of a Ticket.
2.12. Special Provisions for Season Tickets
2.12.1. In the event of theft or loss of a Season Ticket, the Purchaser and/or the Holder must, as soon as they become aware of such theft or loss, and in any case prior to the start of the match, report it by submitting a written declaration/application via email to ticketing@olympiacos.org, in order for the Ticket to be cancelled and replaced in accordance with the procedure determined each time by Olympiacos FC.
2.12.2. Subject to applicable legislation, the Holder of a Season Ticket may make it available to any third party only through the Club’s official ticketing platform (see HERE) and strictly without consideration. The transfer of a Season Ticket by its Holder to any third party, even if such third party is a lawful holder of a valid Fan Card, by any means other than those described in these Terms & Conditions, is prohibited.
2.12.3. If it is established that a Season Ticket has been transferred by any other means, whether for financial consideration or otherwise (including, but not limited to, via online ticket exchange platforms such as viagogo), or even without consideration, the Club may proceed with the cancellation of the Season Ticket, and the provisions of clause 2.10 shall apply accordingly. Furthermore, the Club may prohibit the Purchaser and/or the Holder of the cancelled Season Ticket (and/or any other persons identified via the gov.gr wallet as Holders of the Ticket for the specific match) from entering the Stadium for any future match using any Ticket.
2.12.4. The Purchaser and/or the Holder acknowledge that the Club may impose time or other restrictions regarding the timing or process of transferring Season Tickets. The Club shall bear no liability in the event that the Purchaser and/or the Holder is unable to attend a match due to such restrictions. The Club may prohibit the transfer of a Season Ticket to any person who has been banned from entering the Stadium, whether by decision of State authorities or by decision of the Club.
2.12.5. Subject to applicable legislation, for matches designated by the Club, a Season Ticket Holder who does not wish or is unable to attend a match may access the Club’s official ticketing platform in order to declare that the specific seat corresponding to their Season Ticket may be made freely available by the Club for that particular match only. For the avoidance of doubt, in the event that the match is postponed or not held on the scheduled date, the release of the seat shall also apply to the rescheduled date of that match. In return, the Ticket Holder will be rewarded by the Club in accordance with its “Reward Policy.”
3. Entry to the Stadium
3.1. Entry to the Stadium shall be permitted during the hours announced by the Club either through its Website, its Social Media accounts, Messaging Applications, or Video & Content Platforms. The Ticket Holder is responsible for ensuring that they remain informed of any possible changes to the match.
3.2. Entry to the Stadium shall be permitted subject to:
Α. compliance with:
i. these Terms & Conditions,
ii. the “Stadium Regulations” as published on the Club’s official website (see HERE),
iii. any health measures or policies implemented by the Greek State,
iv. all applicable laws and ministerial decisions governing the purchase and use of tickets for sporting events, in particular the provisions of Law 2725/1999, as in force (Art. 41 IA, “Identification Platform for Holders of Sports Tickets”), as well as those governing access to or presence in the Stadium and attendance at the Match.
Β. Presentation of the Ticket.
3.3. Any Ticket or Invitation Holder who, through improper, unsporting, or unlawful conduct, causes damage, deterioration, or destruction to property owned, possessed, or operated by Olympiacos FC and/or the stadium owner, or leads to the imposition of disciplinary/administrative sanctions or measures against Olympiacos FC under applicable sports or other legislation, shall be individually liable for full compensation and restoration of any damage caused, whether financial or otherwise, including direct, indirect, or future damages, to Olympiacos FC and/or its affiliated companies and any natural or legal persons. In cases where such acts are committed by a Corporate Ticket Holder, the legal entity–Purchaser of the Ticket (or recipient of the Invitation) shall be jointly and severally liable with the Holder towards the Club.
3.4. The Club may conduct security investigations where it has reason to believe that any of the violations referred to in clause 3 has occurred or may occur. The Purchaser and/or the Ticket Holder is obliged to cooperate with the Club during such investigations and to provide any information deemed necessary by the Club. Failure to do so may result in the Club taking measures, including the cancellation of the Ticket.
4. Video-recording and Photo-taking
4.1. All Ticket Holders agree that the matches for which tickets have been purchased are public events and that their presence and actions within and around the Stadium where a match takes place are of a public nature. Therefore, they shall have no expectation of privacy regarding their presence or conduct at the matches.
4.2. The Ticket Holder must not collect, record, use, or disseminate any audio, image, recording, or depiction of the Stadium or the match (including any results, statistics, information, or other data relating to the match, in whole or in part) via the internet, radio, television, or any other current or future media, nor assist any other person in doing so.
4.3. The Ticket Holder is strictly prohibited from directly or indirectly transmitting or retransmitting a match (even without the use of images) through Social Media, Video and Content Platforms, Messaging Applications, radio (terrestrial or online), streaming services, etc. In the event of a breach of this provision, the Club reserves the right to cancel the Ticket, remove the Ticket Holder from the Stadium, prohibit them from purchasing Tickets in the future, and generally take any measures deemed necessary and appropriate to protect its interests.
5. Waiver of Liability
5.1. The Club and KARAISKAKIS S.A., as well as their Officials or Employees, shall not be liable for:
(i) any loss, damage, injury, or harm to health suffered by a Ticket Holder or to any property belonging to the Ticket Holder in the Stadium, around the Stadium, or in parking areas, arising from any cause;
(ii) any losses arising from the cancellation, postponement, or rescheduling of a match in accordance with clause 2, including any indirect loss or damage (such as, indicatively and not limited to, travel/accommodation expenses).
5.2. The Ticket Holder bears sole responsibility for safeguarding their personal belongings.
5.3. The Club shall not be liable for any issues and/or limitations in viewing the match caused by (i) the location of the seat indicated on the Ticket and/or (ii) the conduct of other spectators.
6. Personal Data
6.1. When processing personal data relating to Ticket Purchasers and/or Ticket Holders, OLYMPIACOS FC shall comply with the applicable national and European legal and regulatory framework for the protection of personal data, including, indicatively, the General Data Protection Regulation (hereinafter “GDPR”) and Greek Law 4624/2019.
6.2. By using the Ticket and entering the Stadium, the Ticket Holder expressly acknowledges and accepts that they may be subject to image and/or audio capture, recording, and processing through video surveillance systems, photography, or broadcasting taking place inside and around the Stadium. Such processing of personal data may include, indicatively and not limited to, the transmission, retransmission, recording, storage, display, or exploitation of audiovisual material in the context of live or recorded television and online broadcasting of the match, etc. The legal basis for the above processing is consent (Article 6(1)(a) GDPR), which is presumed through the purchase of the Ticket and/or the entry of the Ticket Holder into the Stadium and acceptance of these Terms, as well as the legitimate interest of the Data Controller (Article 6(1)(f) GDPR) for the organization, promotion, security, and commercial exploitation of the sporting event. The Ticket Holder accepts that such processing takes place without any further consideration and that no claim for compensation or remuneration arises from the use of such audiovisual material. If the Ticket Holder does not wish their image and/or audio to be captured or used, they must refrain from entering the Stadium. The exercise of rights of access, rectification, restriction, or objection to the processing of personal data shall be carried out in accordance with the Club’s Privacy Policy, as available on the Club’s official website.
6.3. The Purchaser and/or the Ticket Holder understands and accepts that OLYMPIACOS FC acts, in principle, as the Data Controller of their personal data, in accordance with the provisions of the General Data Protection Regulation (GDPR), Greek Law 4624/2019, and as further specified in the Club’s Privacy Policy, as posted on the Club’s website (see HERE).
6.4. The Ticket Purchaser declares that:
(a) All information provided in the Database and the Electronic Platform is accurate and true and undertakes the obligation to notify the Club in writing of any changes to such information.
(b) They are aware that OLYMPIACOS FC collects, maintains, and processes their personal data as registered in the Database and the Electronic Platform, in accordance with the GDPR, Law 4624/2019, in conjunction with Article 41C of Law 2725/1999 as in force, and the Club’s Privacy Policy, which they have read and fully understood.:
6.5. The Purchaser and/or the Ticket Holder further provides consent to OLYMPIACOS FC to use their personal data for advertising purposes, research purposes, promotion/advertising of affiliated businesses and sponsors, for reasons of public interest in the field of public health, as well as to send any information it wishes to their home address, work address, or email address, or to contact them for the above purposes.
6.6. Where the processing of personal data of the Purchaser and/or the Ticket Holder is based on consent, they have the right to withdraw such consent at any time by contacting the email address: dpo@olympiacos.org. From that moment onwards, the Club shall cease the specific processing activity for which consent had previously been given, without such withdrawal affecting the lawfulness of the processing carried out based on consent prior to its withdrawal.
7. Unforeseen Circumstances
7.1. Subject to the provisions of the Law and the decisions of the competent State authorities regarding the implementation of violence prevention measures or access to stadiums, the Ticket allows the Holder to attend the match from the seat specified therein. In the event of a change of venue due to disciplinary sanctions or any other reason, the rights of Ticket Holders shall be transferred—subject to conditions permitting and in order of priority in case of limited capacity—to the stadium where the team will play. In the event that a Ticket Holder is unable to enter the Stadium or the venue of an Away Match for the above reasons, the Club shall bear no responsibility or obligation to provide compensation.
7.2. The Club cannot guarantee that a match will take place at a specific time or date and shall bear no responsibility whatsoever for any change in the time or date of any match. The Hellenic Football Federation (EPO), Super League 1, and UEFA reserve the right to modify the competition schedule (day, time, and even venue of matches) due to unforeseen circumstances or decisions by the competent authorities for safety reasons. The Ticket Holder is obliged to stay informed regarding the dates and times of matches.
7.3. In the event that a match or matches of OLYMPIACOS FC are held behind closed doors, either due to stadium sanctions or for any other reason, OLYMPIACOS FC shall bear no liability for compensation to the Purchaser and/or Ticket Holder.
7.4. OLYMPIACOS FC may, without liability and at its absolute discretion, either change the seat indicated on the Ticket (at the time of ticket purchase), providing a different seat within the same stand, or deny entry to the stadium, in the event that legislative restrictions or specific conditions are imposed regarding the right of access to stadiums, or changes occur in the permitted percentage of spectators allowed to enter stadiums for domestic or international competitions, and for as long as such restrictions remain in force
8. Special Provisions for Away Match Tickets
8.1. Specifically for Away Matches, the Club may issue tickets only in cases where this is permitted by the organising authorities. In such cases, access to the Stadium is also subject to any Stadium regulations governing the venues where Away Matches are held, as well as to the decisions of the competent Public Order Authorities. The Ticket Holder is obliged to remain informed at all times regarding the entry conditions of each stadium, as well as the match security measures, and to follow the Club’s official announcements [LU1.1]
8.2. For Away Match Tickets where the provisions of Greek law regarding ticket issuance and distribution do not apply (e.g. UEFA competitions), the Ticket Purchaser is required to provide the Club with all necessary information for ticket issuance. The Purchaser acknowledges and accepts that the Club bears no responsibility for any inability to attend the Away Match due to decisions of governing bodies or local security authorities.
8.3. Any transfer of Away Match Tickets in any manner whatsoever is strictly prohibited.
9. General Terms
9.1. All provisions of these Terms relating to the use of Tickets, the obligations of Ticket Holders, etc., shall apply mutatis mutandis to Invitations and their Holders.
9.2. All provisions of these Terms shall apply mutatis mutandis, where applicable, to the Club’s Away Matches as well.
9.3. The total or partial invalidity of any provision of these Terms shall not affect or impair the remaining Terms, which shall remain fully valid and in force.
9.4. Any delay or failure by the Club to exercise any right provided under these Terms or under the law shall not constitute a waiver of such right.
9.5. The Club reserves the right to amend these Terms from time to time and shall publish such changes on its website where they materially affect the rights of the Purchaser and/or Ticket Holder as a consumer.
9.6. All information and representations provided by the Purchaser and/or Ticket Holder in connection with the acquisition and/or use of the Ticket are accurate and truthful.
